Terms & Conditions

Last Updated: July 5, 2025

Welcome to Tru North Fitness! By accessing our website, booking services, or visiting our studio, you agree to these Terms of Service. We’re excited to help you move, sweat, and feel amazing!

Who We Are

Tru North, Inc., doing business as Tru North Fitness, operates fitness and wellness services in Oregon. You can reach us anytime at support@trunorthfit.com.

These Terms apply to:

Visits to our studio
Use of our website or mobile app
Memberships, class bookings, or personal training sessions
Purchases of passes, memberships, or services
Communication with our team

Age Requirements

Participants under 18 may attend classes but cannot use the open gym or equipment unsupervised.
By using our services, you confirm you’re 18+ or have permission from a parent or legal guardian.

Health & Safety

Your safety is super important to us. But fitness comes with risks. By participating in classes, open gym, personal training, or any activity at Tru North Fitness, you confirm:

You’re in good health and physically able to exercise.
You understand that workouts carry risks of injury or health complications.
You voluntarily participate at your own risk.

We are not liable for injuries or damages from participation, except where prohibited by law. Always consult a medical professional before beginning new fitness routines.

Bookings & Payment

Prepayment Required: All classes, sessions, and services require prepayment through our website or Mindbody.
Passes & Memberships: We offer single classes, class packs, and recurring memberships. Details and prices are available on our website or app.
Personal Training: Available by appointment.

Cancellations & Refunds

We understand that life happens! Our specific cancellation and refund policy is coming soon. Generally:

Classes or sessions may be canceled without penalty if done in advance (specific windows apply).
Late cancellations or no-shows may incur fees or loss of session credit.
Memberships and purchases may be non-refundable unless otherwise stated.

We reserve the right to update these policies. Please check our website or contact support@trunorthfit.com for current details.

Studio Etiquette

At Tru North Fitness, we value respect and good vibes. Please:

Wear appropriate workout attire and clean shoes.
Keep language and behavior respectful toward staff and fellow members.
Clean and return equipment after use.
Follow instructions from trainers and staff.
Refrain from disruptive, unsafe, or unlawful conduct.

We reserve the right to deny service or terminate memberships for violations of these rules.

Photos & Videos

We love capturing the energy of our community! We may take photos or videos during classes or events for marketing and social media. By entering our studio or participating in services, you grant us permission to use your image and likeness unless you notify us otherwise in writing.

Website & Content

All content on our website and materials — including text, logos, images, videos, and designs — belongs to Tru North Fitness or its partners. You may not:

Copy, distribute, or modify our content without permission.
Use our trademarks without written consent.

Disclaimers

We strive to provide excellent services but can’t promise:

Specific fitness outcomes
That our website or services will always be available without interruption

Our services are provided “as is” and without warranties to the fullest extent permitted by law.

Limitation of Liability

To the extent allowed by law:

Tru North Fitness is not liable for indirect, incidental, or consequential damages arising from your use of our services.
Our maximum liability is limited to the amount you paid us in the past 12 months.

Indemnification

You agree to indemnify and hold Tru North Fitness harmless for any claims or damages resulting from:

Your breach of these Terms
Your use of our services
Your violation of any laws or rights of third parties

Privacy Policy

Your privacy matters to us. For details on how we collect and handle your data, please read our Privacy Policy.

Changes to These Terms

We may update these Terms at any time. Changes will be posted on our website. Continued use of our services means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the State of Oregon. Any disputes will be resolved in the courts of Deschutes County, Oregon, unless otherwise prohibited.

Contact Us

Questions? We’d love to help!

Tru North Fitness
1441 SW Chandler Ave Unit 105,

Bend, OR 97702
support@trunorthfit.com